Where to Go for Help

These resources can help you report bad actors or find more help.
There are various places where you can report fake or harrassing debt collectors.  Be sure to report them to multiple agencies.
 

Federal agencies

The following two federal agencies play a role in combatting fraud and abuse and educating consumers. Contact them for more information and to file a complaint.

Consumer Financial Protection Bureau
1-855-411-CFPB
consumerfinance.gov

Information about consumer credit counseling from the CFPB

Federal Trade Commission
1-877-FTC-HELP (382-4357) 
consumer.ftc.gov

Information about consumer credit counseling from the FTC

 

State agencies

Texas Attorney General
The Office of the Attorney General has a Consumer Protection Section that operates the Consumer Protection Hotline.
1-800-621-0508
texasattorneygeneral.gov/cpd/consumer-protection

Texas Office of Consumer Credit Commissioner

If the debt collector is calling you about payday loan, auto title loan, signature loan or a car loan debt, you can also complain to the Office of the Consumer Credit Commissioner.

1-800-538-1579

http://occc.texas.gov/consumers/file-a-complaint

Legal help

Legal Services Corporation
Find local programs that provide free legal help to low-income people on the website of the Legal Services Corporation.
lsc.gov/find-legal-aid

State Bar of Texas
Find free legal clinics and other resources for veterans and their families who otherwise cannot afford or do not have access to the legal services they need on the website of the State Bar of Texas.
Lawyer Information Referral Service:
1-800-252-9690
Click here for information about free legal resources.
Click here for information about legal resources for veterans.

Texas Legal Services Center
Any person in Texas who is 60 years of age or older can call the Legal Hotline for Texans for free legal information. The Legal Hotline for Texans has a wide range of brochures on many different legal topics. The Legal Hotline for Texans also serves persons who are eligible for Medicare, regardless of age or income. Services can be applied for online or over the phone.
1-800-622-2520
tlsc.org

Legal Aid of Northwest Texas
This program serves counties from the Panhandle and the High Plains through the Dallas–Fort Worth Metroplex. It has offices in Amarillo, Plainview, Lubbock, Midland, Odessa, Abilene, Brownwood, San Angelo, Wichita Falls, Denton, Weatherford, Fort Worth, Dallas, Waxahachie, and McKinney.
1-888-529-5277
lanwt.org

Lone Star Legal Aid
This program serves Texas counties from the Louisiana and Arkansas border westward to some counties along I-35. It has offices in Texarkana, Tyler, Paris, Longview, Nacogdoches, Beaumont, Conroe, Houston, Galveston, Angleton, Bryan, Belton, and Waco.
1-800-733-8394
lonestarlegal.org

Texas RioGrande Legal Aid
This program provides free legal services to low-income residents in 68 counties of Southwest Texas, including Bexar, Cameron, El Paso, Hidalgo, Nueces, Travis, and Williamson counties.
1-888-988-9996
trla.org

Pro Bono Program Listings in Texas
Click this link to access pro bono program listings in Texas.

Houston Volunteer Lawyers
Providing free legal aid to low-income individuals by connecting them with lawyers in the private bar who volunteer their time.
1-713-228-0735
makejusticehappen.org

Lawyer Referral Service (LRS) of Central Texas
Reduced fee program for family law matters, uncontested guardianship cases, and drafting simple wills.
austinlrs.com

Dallas Volunteer Attorney Program
Providing telephone referral of low-income individuals to volunteer attorneys who provide free legal services. Applicants must be Dallas County residents.
1-214-742-5768
dallasvolunteerattorneyprogram.org

Community Justice Program (San Antonio)
Providing free neighborhood-based legal services to individuals who may not otherwise have access to the legal system.
https://www.sa-lsa.org/get-help/

Fee-for-service lawyers
This is an American Bar Association-sponsored website that provides information about how to find a lawyer in each state.  It also has information about legal resources available in each state, how to check whether a lawyers is licensed, and what to do if you have problems with a lawyer.
findlegalhelp.org

 

Other Organizations

Better Business Bureau
The Better Business Bureau (“BBB”) can help consumers with complaints against businesses.

Greater Houston and South Texas
1-713-868-9500 
bbb.org/houston 
info@bbbhou.org

Austin Area
Austin: 1-512-445-2911 
Georgetown: 1-512-591-9131
Taylor: 1-512-691-1015
info@austin.bbb.org

Permian Basin
info@permianbasin.bbb.org
Midland: 1-432-563-1880

Waco/Centroplex
1-254-755-7772 Centroplex: 1-254-791-2222 info@centraltx.bbb.org

Corpus Christi Area
Alice: 1-361-207-7003
Corpus Christi: 1-361-852-4949
Beeville: 1-361-597-2000
Kingsville: 1-361-355-7000
Victoria: 1-361-827-7151
info@corpuschristi.bbb.org

San Antonio Area
New Braunfels: 1-830-387-7002
San Antonio: 1-210-828-9441
San Marcos: 1-512-691-4075
Laredo: 1-956-229-6957
info@sanantonio.bbb.org

Dallas and Northeast Texas 1-214-220-2000 bbb.org/dallas 
info@dallas.bbb.org

Southeast Texas 1-409-835-5348 or
1-800-685-7650 
bbb.org/southeast-texas

Central East Texas
Tyler: 1-903-581-5704
Longview: 1-903-758-3222
info@easttexas.bbb.org